Breaking News - Care Data
The following information is from NHS England ........
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.
Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff and they will provide you with an 'Opt Out' proforma, or download a copy from our 'Downloads and Useful Links section.
We need to make sure that you know this is happening and the choices you have.
Online Prescription Ordering
Following our recent migration to a new and updated Clinical I.T. System just before Christmas, some patients have experienced difficulties in accessing 'online prescription ordering'. The problem is that when some patients log on to 'online prescription ordering', they are faced with a blank screen and no means of further access into the system, timing them out after 5 minutes. The solution is for patients affected, to clear the Berkeley Place website address from their 'favourites', then return to the Berkeley Place website main web page and upload the address from there again; this should then allow access to 'online prescription ordering' once more. If patients experience any further difficulties, please let us know via reception, and we will endeavour to find a further solution. For any patients affected thus far, we apologise for any inconvenience caused.
Patient Participation Group
Berkeley Place surgery are looking for patients who would like to join our new Patient Participation Group. The purpose of this group is to give patients a forum to feedback to us about their experience, and to work with us to consider ways in which we can improve the service we provide. We will meet at 6pm on a Wednesday every 8 weeks. If you are interested in joining this group please download the form from the downloads section of the website and hand it into reception. For further information, please see the minutes of previous meetings within the Downloads and Useful Links section.
Berkeley Place Surgery has recently passed its CQC inspection in full with no restrictions. Please see http://www.cqc.org.uk/node/734363 for the full details.
Berkeley Place Surgery aims to provide high quality care to all its patients. We take a traditional approach to Family Medicine, and operate an open list where patients can choose which doctor they wish to see. We provide a triage service so that patients who ask for an urgent appointment are asked to speak to a doctor who will discuss with them the most appropriate way of helping them. This may be advice or a prescription over the phone, or a consultation the same day. We also allow patients to book appointments up to 2 months ahead, and have systems in place to try and make it as easy as possible to access our services. This includes using this website to book appointments and order repeat prescriptions.
The Practice area covers eastern and central Cheltenham but excludes the area west of the railway line between Wyman's Brook and Cheltenham Station. (The Practice boundary map is displayed at reception).
You can obtain the registration forms in the downloads section of this website or at reception.
Please bring the completed form to our reception desk with proof of identity and place of residence.
Appointments can be made by telephone, or at reception during normal working hours.
Our opening hours are 8.30am to 6.30pm, Monday to Friday., although we open the door at 08.15.
We are aware that some patients find it difficult to use the stairs at our surgery. We have explored lots of options including stair lifts but these are sadly not possible. Please be aware that we can provide ground floor appointments for doctors, nurses and phlebotomists throughout the week. Please request these appointments when you book at reception if you are not able to manage the stairs, rather than risking your safety unnecessarily.
Please come and say hello on Facebook or Twitter but please be aware these are only for fun and are not to be used for clinical contact with the surgery or urgent queries.