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Berkeley Place Surgery

11 High Street, Cheltenham, Gloucestershire, GL52 6DA

Accessing Medical Care

How to Access our Practice

Our practice area is set out below. Please click on the map for a more detailed picture:

Please ask at reception to register with us. You will need to fill in the forms below,  and bring photo ID and proof of address e.g. a bank statement, council tax, or utility bill.

You can obtain the new patient registration forms from our downloads page.

Practice opening hours are from 8.15 to 6.30pm, Monday to Friday.

If you use a wheelchair, please ask for assistance with ramp access when booking an appointment.  If you find it difficult to climb stairs and would prefer to see a doctor or nurse on the ground floor, please let reception staff know when you make your appointment.

TELEPHONE TRIAGE

In order to provide a better service for our patients, the partners at Berkeley Place have set up a telephone triage system that runs throughout the day If you ask for an appointment, the reception staff will take your name and contact number, and put a message through to a doctor. The doctor will call you back as soon as possible (normally within 2 hours) to talk through your symptoms with you. There are often conditions that can be treated over the phone with advice or a prescription. If you need to see a doctor, then an appointment will be arranged on the same day.

PATIENT NAVIGATORS

Our Receptionists are now referred to as Patient Navigators as they have received extra training to support them in guiding you to the most appropriate clinician. Please give them some basic information (you do not need to go into any major detail) as that will assist them in giving you the most appropriate appointment or telephone consultation. Your information as always remains strictly confidential.

Please note that in order to access appointments or telephone consultations during the day, you will be required to give very brief information about the problem to the Patient Navigator. If you do not wish to give any information to the Patient Navigators, they will be unable to consider the full range of options to help you. All our Patient Navigators treat all patient information as strictly confidential

HOME VISIT POLICY

If you need to request a home visit please telephone the surgery before 11.00am.

Berkeley Place Surgery provides home visits to our patients that are genuinely house bound by illness or injury. Please see the link for further details  Berkeley Place Surgery Home Visit Policy

CHAPERONE POLICY

If you would like to have a chaperone for an intimate examination we are very happy to help. The chaperone may be a member of staff, or if you prefer a family member or friend. Please let us know when you book the appointment, or when you see the doctor or nurse at the start of your consultation. Your healthcare professional may also require a chaperone to be present in certain situations, in accordance with our chaperone policy.

OUT OF HOURS CARE

‘Out of hours’ is the period of time between 6:30pm and 8:00am during weekdays, and also includes weekends, bank and public holidays.  If you need urgent medical care when the surgery is closed (and it can’t wait until the morning) please call NHS 111.  Contacting this number will put you through to specially trained staff who will make sure that you receive the right sort of advice and help quickly.

Please plan ahead to avoid using the Out of Hours Service to request repeat prescriptions.

TRAINING AFTERNOONS

The surgery will be closed on 1 afternoon every 3 months for an afternoon of staff training. During this time, calls are handled by a message service, and there is an on call doctor available if it is an emergency. The Surgery re-opens after 16.00 and then takes call as normal. We will post the dates of the upcoming meetings below.