Berkeley Place Surgery

11 High Street, Cheltenham, Gloucestershire, GL52 6DA

General Self Help

Suffering but it’s not an emergency?

With the NHS nowadays, there are lots of choices. By making the right choice at the right time, you get the best possible treatment. Next time you or a family member are feeling unwell, and you are not sure what to do, use the handy checklist in this link

Can you treat yourself at home?

A well-stocked medicine cabinet will help you treat many everyday illnesses at home. For example, a small supply of paracetamol or ibuprofen (available as syrup for children) and other remedies will help you treat common ailments such as coughs, colds and sore throats this winter. An A-Z self care guide covering a wide range of minor ailments is available at

Have you tried your pharmacist or chemist?

Pharmacists are qualified to give advice on common complaints, such as coughs, colds, flu, sore throats, aches and pains. They can also answer any questions about medicines and other issues, such as healthy eating and giving up smoking. Your pharmacist can advise you when your symptoms are more serious and whether you need to visit or call other NHS services or visit your GP. To find your nearest pharmacist, visit

Do you need to visit your GP surgery?

Your local GP surgery provides a range of services, including general medical advice and treatment, prescriptions, referral to a specialist or hospital (where appropriate), and injections and tests (such as immunisations, blood tests or cervical smears). Remember to tell your doctor if you have tried or are still taking any self care treatment. For most medical problems arising within normal surgery hours, you can phone your surgery to make an appointment with your GP or Practice Nurse.

If you need urgent medical care when your surgery is closed (and it can’t wait until the morning) call NHS 111 (just dial 111) for advice.  Calls are triaged by experienced call handlers using a national system that has been developed by senior medical consultants. Where appropriate, patients are transferred from NHS 111 to the Gloucestershire Out of Hours Service.  

Please plan ahead to avoid using the Out of Hours Service to request repeat prescriptions.

Walk in Service

The Gloucester Health Access Centre offers a walk-in service for minor ailments and injuries such as minor cuts, bites, stings and allergies. It also provides Sexual Health Services, for example contraception advice and Chlamydia screening. You will find them at Eastgate House, Eastgate Street, Gloucester GL1 1PX. They are open 8am – 8pm 7 days a week. Telephone: 01452 336290.

Do you or a family member need emergency hospital treatment?

If so, you should go to your nearest accident and emergency (A&E) department or call 999 for an emergency ambulance.
An emergency is a critical or life threatening situation which may include loss of consciousness, severe chest pain or loss of blood. Remember to keep calm, do everything you can to help the person, but don’t put yourself in danger and don’t give the person anything to eat, drink or smoke. Please remember that hospital accident and emergency departments are designed to treat accidents and emergencies only.

The Ambulance Service

People are all familiar with the 999 phone number to call an ambulance, but when is it right to ring? The service is for emergencies, when an immediate response is vital. As soon as your call is received, an emergency ambulance is sent to your location. Situations requiring this service include serious accidents, breathing problems, chest pains or suspected strokes. They are not a taxi service.


If you are vulnerable to any cold related illness, the best way to keep well is to stay warm. You can find out more about winter health by visiting

If you suffer from Chronic Obstructive Pulmonary Disease, the Met Office and NHS can help you stay one step ahead of the weather. Visit or call 0870 900 0100 (calls cost a max of 5p per minute from a BT landline. Mobile and other networks may vary. You may be charged a minimum cost per call).

There is also financial help available so you can keep your home warm this winter. Visit to find out about the assistance you might be eligible for.

Memory Loss? – Contrary to popular belief memory problems are not a symptom of old age. Stress, anxiety, depression etc can all affect memory.   If you have concerns about your own or someone else’s memory, it is important to seek expert help and advice as early as possible. Managing Memory ²gether is a specialist NHS service for Gloucestershire that supports people affected by memory problems and their associated difficulties. They offer information and education to people worried about memory, people with dementia and carers of people with dementia. For more details, visit

Are you a Carer or are you cared for? Please let the surgery know if you give regular unpaid help to a neighbour, family or friend. If you are receiving care, please let us know.  Carers Gloucestershire can help support you in your caring role with a variety of practical and emotional topics such as advice and advocacy, mental health, parent care support, multi cultural support, learning disabilities and training and skills. For more details of the assistance they can offer, please  visit

Relationship and Family Counselling Services – or call them on 01242 523215.

Survivors of Bereavement by Suicide – visit call them on 01452 371945 or Nationally on 0844 5616855 (9am – 9pm). They offer emotional and practical support in a number of ways and hold monthly meetings in Gloucester and can signpost you to many other organisations through their website.

Winston’s Wish offer bereavement support to children and their families. Call them on 01242 515157 or

Information about Breast Cancer screening

Not sure if you want to be screened? To learn more, please access this website:

Useful Links to External Sites:

NHS Choices